Terms & Conditions

All merchandise is new, first quality and completely guaranteed against material or workmanship defects.

All claims for shortages, damages, defects, price discrepancies, incorrect merchandise, &c, must be reported within 72 hours of receipt of goods. Claims will not be accepted after this time.

It is the customer's responsibility to count and inspect all merchandise before usage and washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception epolos.com will not assume responsibility after garments have been used or washed.   Furthermore, once the customer has examined and approved a sewn out or imprinted swatch with the customer’s logo, the sale is determined to be completed.

In the event of a material defect a Call Tag will be issued. There is no additional cost to the customer. Defective merchandise must return to us with a piece of tape indicating the location of the flaw.

TERMS:

We accept Visa, MasterCard, American Express.  We also accept Cashiers Checks, Bank Drafts and Money Orders. All Checks and Bank Drafts are held 10 Business Days before we ship the Order.  If your Order requires a quick shipment we recommend you select Credit Card or Electronic Check as your payment method.  Your account will be charge or your check deposited upon receipt of order.

OTHER TERMS & CONDITIONS:

epolos.com GIVES NO WARRANTY FOR THE MERCHANDISE, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESCRIPTION, OR QUALITY. IN NO EVENT SHALL epolos.com BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF ANTICIPATED PROFITS ON ANY CLAIM OF ANY KIND RESULTING FROM ANY ORDER WITH epolos.com.

We are required by law to collect sales tax on sales of goods with a shipping destination in the state of Texas unless we have a properly completed and signed Sales Tax Exemption certificate. If we are notified by the Texas taxing authority that the exemption certificate is not valid for any reason, we reserve the right to collect sales tax and additionally seek immediate reimbursement from you, which you agree to pay promptly, for any sales tax we are required to remit on your behalf.

Returned Check fee for Insufficient Funds (NFS) : $25.00.

Improper Chargeback fee : $25.00. Explanation : Customers issuing chargeback(s) with your Credit Card's issuing Bank without proper cause will be billed any fees incurred by epolos.com in disputing the chargeback as well as a $25.00 Chargeback fee. This is necessary to recover the charges we were billed by Visa/MasterCard when the no cause chargeback was issued. With this type of fraud/negligence on the rise, and little recourse given to the Merchant by the credit card issuers, we must protect ourselves from this new type of crime/negligence.

We periodically monitor and record sales calls for the quality assurance and training purposes.

epolos.com reserves the right to change any of the policies and procedures on this page at any time without prior notice. All rights of the parties in connecting with the purchase of goods from epolos.com shall be governed exclusively by the laws of the State of Texas. epolos.com reserves the right to refuse service to anyone.

RETURNS:

It is the customer's responsibility to count and inspect all merchandise before usage or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception epolos.com will not assume responsibility after garments have been used or washed.  Furthermore, epolos.com will not assume responsibility for any garments that have been embroidered, imprinted or embellished in any fashion by another party.

Returns require a Return Authorization number (RA #). No returns will be accepted by our warehouse without a valid RA#.

Closeout or Discontinued merchandise may not be returned.

Returns are accepted if returned with a valid RA# to the warehouse of origin within 30 Days of ship date.

Returns of unwanted merchandise or merchandise ordered in the wrong size or color by the customer must be approved in advance and may be charged a 25% restocking fee. Returns of this nature must be shipped freight prepaid by the customer.  We will not accept any returns for these garments that have been embroidered, imprinted or embellished in any manner.

Close-outs and discontinued merchandise are final sales.

Unclaimed or refused shipments will not be eligible for any refund and will be charged additional freight charges. Cancellations of orders already in production will be subject to a 25% restocking fee.  If these items have already been embroidered, imprinted or embellished in any manner, the customer will be charged in full.

Any discount received as part of a quantity purchase will be forfeited if returned items bring the order quantity below the quantity for the discount.

Please allow 5-20 Business Days from receipt of returned merchandise for credit to be issued.

AVAILABILITY:

We are open to the public.

Availability of merchandise is subject to change or discontinue without notice.
While we have attempted to show color charts on our website with accurate colors, you recognize that the actual color of any merchandise may differ from that shown on our website.

Samples may be purchased at the best price available are not charged a restocking fee if returned according to our Return Terms.  Otherwise they are subject ot a 25% restocking fee.  Samples are considered 1 garment per size/color combination of each style purchased, not to exceed 3 pieces total on the Order. 

WEBSITE FABRIC COLORS:

Every effort is made to insure that pictured fabric colors on our website are as close as possible to the actual fabric color. This cannot be guaranteed and an actual color sample should be purchased when exact color match is required. Since most monitors are never calibrated the colors you see on your monitor may differ from what others see on their monitor and from the actual color of the apparel in the picture.

GARMENT-DYED APPAREL:

Shade variations are inherent in the garment dyeing process. Garment-Dyed goods should be washed separately before wearing. Do not dry clean.

FABRIC WEIGHTS & CONTENT:

Published fabric weights are an average weight among neutrals, lights, darks and premiums. Ash/Heather colored products are not 100% cotton and must carry a small percentage of polyester to achieve the color.

SHIPPING:

Shipping Liability: This merchandise becomes your property at the time it is accepted by the carrier.

The carrier will be UPS Ground.

UPS cannot deliver to a P.O. Box. Delivery address must be a physical street address.

Once we have received your order form we will begin production on a swatch sample for your review.  Once this swatch sample is approved by the customer, we will begin production of the customer’s garments on the following business day.  Once production begins, any cancellations are subject to a 25% restocking fee, and once embroidered, imprinted or embellished in any manner, will not be refunded.

We ship only to locations within the United States. Alaska and Hawaii shipments are excluded from any special shipping offers and will incur additional charges.

epolos.com cannot be held responsible for lost or delayed orders after shipments leave our warehouse. Delivery of any shipment by us to a carrier relieves us of all further responsibility for damage and / or shortage.

If you have a concealed shortage or damage you must notify carrier to inspect within 7 days of receipt of shipment.

Any claim for damage or shortage must be filed in writing with the carrier. Claims must be filed within the carriers specified time frame of receipt of shipment.

At your request, if you will send the carrier's written report of their inspection, we will help you in filing your claim.

SIGNATURE REQUIREMENTS:

Commercial Address : Signature required for all packages.

Residential Address : We ship with "No Signature Required" by default. BUT some UPS drivers take it upon themselves to decide whether or not to leave a package without obtaining a signature. This is beyond our control.  epolos.com cannot be held responsible for lost shipments in which the carrier does not require a signature for delivery (either by choice, designation or waiver of signature on file for the ship to address) and leaves package(s) unattended at the ship to address.  epolos.com will assist in filing a claim.

IMPORTANT NOTICE:

Customer assumes all risk when requesting 'No signature required,' and-or deliveries to unsecured special locations, e.g., 'Leave at back door,' 'Leave at manager's desk,' etc.

We can only provide this special location if room allows in the address field.  epolos.com cannot guarantee that your special location will be included with your delivery address.

Please note, our warehouses do not ship on weekends and we do not offer Sunday or holiday delivery.

Saturday delivery is available for an extra charge. Delivery on Saturday is only available for Overnight shipments. Ask your Sales Agent for a price quote.

Tracking information provided when available, usually within 24-48 hours or upon request.

SPAM POLICY:

Unsolicited Commercial Email is a FEDERAL CRIME.* Presence of our email addresses on our site does not invite Unsolicited Commercial Email (UCE or “SPAM”). Copies of all UCE that we receive are forwarded to our Federal and State lawmakers and to the Federal Trade Commission for possible criminal prosecution.

Pursuant to US Code, Title 47, Chapter 5, Subchapter II, 227 [47 USC 227], any and all unsolicited commercial E-mail sent to any address at epolos.com, or to any of our clients, is subject to a download and archival fee in the amount of Five Hundred U.S. Dollars ($500.00US). E-Mailing denotes acceptance of these terms.

This system is private property, unauthorized use is prohibited by law. Operation of a spider or any other software, hardware, and/or scripts for the purpose of collecting and/or harvesting email addresses or our visitors personal information is strictly forbidden. Violators may be subject to a fine of up to Five-Hundred Dollars U.S. ($500.00US) for each file request made for these purposes.

If you feel that it is unfair that your free use of the Internet should be restricted because of the unethical and illegal acts of a small minority of Internet citizens, please (a) contact your Internet Service Provider and ask them to take a firm anti-SPAM stance if they have not already done so; (b) contact your state and Federal lawmakers and and them to pass and aggressively enforce anti-SPAM legislation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:

THIS SITE IS PROVIDED BY epolos.com ON AN "AS IS" AND "AS AVAILABLE" BASIS.  epolos.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW,  epolos.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  epolos.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM epolos.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  epolos.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

THE CUSTOMER FURTHERMORE AGREES TO HOLD HARMLESS epolos.com, ITS OFFICERS, AGENTS, AND EMPLOYEES FROM ANY AND ALL LIABILITY, INCLUDING CLAIMS, DEMANDS, LOSSES, COSTS, DAMAGES AND EXPENSES OF EVERY KIND AND DESCRIPTION (INCLUDING DEATH) OR DAMAGES TO PERSONS OR PROPERTY ARISING OUT OF OR IN CONNECTION WITH OR OCCURRING DURING THE COURSE OF THIS AGREEMENT WHERE LIABILITY IS FOUNDED UPON AND GROWS OUT OF THE ACTS, OMISSION OR MISREPRESENTATIONS OF ANY OF THE OFFICERS, EMPLOYEES OR AGENTS OF epolos.com WHILE ACTING WITHIN THE SCOPE OF THEIR DUTIES OR EMPLOYMENT.