Many business owners have no idea at all how much poor customer service is costing their business. These owners should be more proactive in teaching their employees especially when it comes to the right actions that will ensure positive customer experience.

An interesting article from BusinessManagementDaily suggests that the relationship between your business, whether it’s a small or medium scale business, and its customers is very delicate at best. The article also gives an A to Z primer that could be used in educating your employees as to what customer service should be like in your business.