In business, customers are the main thing which play a huge part of your business growth. Poor customer service can possibly harm your business’s reputation. Inversely, providing good service can help your business grow and boost sales.

Here are several tips from Small Business Development Centers (SBDCs) in managing your business to provide better customer service:

• Understand how customer service affects your business goals.
• Engage your team.
• Set customer service goals.
• Create systems and procedures.
• Develop an operations manual.
• Provide ongoing training.
• Harness technology.
• Measure results.
• Get feedback from customers.
• Don’t get complacent.

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