Shipping Liability: This merchandise becomes your property at the time it is accepted by the carrier.
The carrier will be UPS Ground.
UPS cannot deliver to a P.O. Box. Delivery address must be a physical street address.
Once we have received your order form we will begin production on a swatch sample for your review. Once this swatch sample is approved by the customer, we will begin production of the customer’s garments on the following business day. Once production begins, any cancellations are subject to a 25% restocking fee, and once embroidered, imprinted or embellished in any manner, will not be refunded.
We ship only to locations within the United States. Alaska and Hawaii shipments are excluded from any special shipping offers and will incur additional charges.
epolos.com cannot be held responsible for lost or delayed orders after shipments leave our warehouse. Delivery of any shipment by us to a carrier relieves us of all further responsibility for damage and / or shortage.
If you have a concealed shortage or damage you must notify carrier to inspect within 7 days of receipt of shipment.
Any claim for damage or shortage must be filed in writing with the carrier. Claims must be filed within the carriers specified time frame of receipt of shipment.
At your request, if you will send the carrier's written report of their inspection, we will help you in filing your claim.